Presentation: What Gets Measured - Gets Done (45 minutes)

No business practice can truly be considered a "best practice" unless it meets the test of measurement. If the practice works as advertised, you should be able to see, define, and measure the results. Success Profiles specializes in developing the techniques that allow companies to make those types of measurements and to change their practices to get the results they're looking for. In this presentation, you'll learn how you can measure the relationship between business practices, employee morale and retention, customer loyalty, and profitability--and how you can use that information as a performance management system to take your business to the highest level. Manufacturing case studies in this presentation include Springfield Re-manufacturing Corporation (SRC), innovator of the Great Game of Business.

Presenter: Tom Olivo